194 Konini Street, RD4, Palmerston North 0277691666 toyekarts@gmail.com

Warranty and Returns Policy

Warranty – Dirt Bikes & Quad Bikes

Dirt Bikes or Quad Bikes are to be free of manufacturer’s defect for a period of 6 Months from the original date of purchase. Warranty Period is for Recreational Use ONLY and not Commercial Use. 

This warranty covers manufacturing defects only. Please note that this does not include consumable items. The liability is limited to repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused by misuse, neglect, tampering, incorrect adjustment, modification, overloading or carry out any alterations. 

The customer must provide ToyeKarts reasonable opportunity to repair, and reasonable access to the product for warranty service/repair. Warranty repairs shall be made by delivering the product for inspection to ToyeKarts. If the customer can not deliver the product to ToyeKarts then the customer shall pay for all related transportation charges and or travel time. If the repair provided is not covered by this warranty, the customer shall also pay for all related labour and materials. If this was the case the customer would be informed prior to work commencing.

Warranty – Go Karts

Go Karts are to be free of manufacturer’s defect for a period of 90 days from the original date of purchase. Warranty Period is for Recreational Use ONLY and not Commercial Use.

This warranty covers manufacturing defects only. Please note that this does not include consumable items. The liability is limited to repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused by misuse, neglect, tampering, incorrect adjustment, modification, overloading or carry out any alterations.

The customer must provide ToyeKarts reasonable opportunity to repair, and reasonable access to the product for warranty service/repair. Warranty repairs shall be made by delivering the product for inspection to ToyeKarts. If the customer can not deliver the product to ToyeKarts then the customer shall pay for all related transportation charges and or travel time. If the repair provided is not covered by this warranty, the customer shall also pay for all related labour and materials. If this was the case the customer would be informed prior to work commencing.

Warranty – Trailers

ToyeKarts Trailers have a limited 12 months manufactures warranty.

Warranty will not cover serviceable components. Any defect caused by misuse, overloading, neglect, modification, alterations and abuse is not covered under warranty.

The customer must provide ToyeKarts reasonable opportunity to repair, and reasonable access to the product for warranty service/repair. Warranty repairs shall be made by delivering the product for inspection to ToyeKarts. If the customer can not deliver the product to ToyeKarts then the customer shall pay for all related transportation charges and or travel time. If the repair provided is not covered by this warranty, the customer shall also pay for all related labour and materials. If this was the case the customer would be informed prior to work commencing.

Return Policy

All returns to ToyeKarts will incur a 10% restock and administration fee.

ToyeKarts are not responsible for retrieving goods, if you are unable to return the item, we can arrange cartage for you, this would be at your own cost, for any outcome that relates to user error and/or not a manufacturing fault, ToyeKarts reserves the right to charge for any costs incurred, goods will not be released back to the customer until any outstanding payments have been cleared.